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SHOPPING INFORMATION

What products are available online?
Can I order by telephone?
What forms of payment are accepted for online purchase?

Will Solomon's Collection send an order confirmation via email?
How can I make a change or cancel my order?
What is Solomon's Collection's return policy?
How do I return merchandise?

SHIPPING INFORMATION

How are the rugs shipped?
What is the flat shipping rate?
Do you ship to Hawaii or Alaska?
Do you ship internationally?


RUG INFORMATION - RUGS AS ART
What is the difference between Solomon's natural wool hand-made (hand-knotted) rugs versus other synthetic fiber machine-made rugs?
Why are handmade wool rugs higher quality and more durable over time?
What is a handmade flatweave, such as a kilim, needlepoint, or aubusson weave?
What is a tufted rug?
Why do hand-made oriental rugs last decades longer than machine mades?
How do I get my rug cleaned?

SECURITY INFORMATION
When I submit credit card information online, is it secure?
Will Solomon's Collection sell or rent my email address to other companies?

 


What products are available online?
A full range of original hand-made oriental rugs Solomon's Collection products are available online including contemporary, traditional, and gabbeh rugs along with flatweaves such as Aubusson weaves, kilims, dhurries. Rug accessories such as double-sided non-slip rug padding are also available. We carry some items that are sold in our retail showroom. Inventory may occasionally differ among our stores, designer package and web site.

Can I order by telephone?
You can always place an order by telephone by calling 1.617.770.1900. Orders may also be placed by fax at 1.617.770.9100.

What forms of payment are accepted for online purchases?
We accept Visa and Mastercard. We accept Visa, Mastercard, American Express and Discover over the phone and at our showroom location.

Will Solomon's Collection send an order confirmation via email?
Yes. If you provide your email address when placing an order, we will send you a message confirming your order.

How can I make a change or cancel my order?
To make a change or cancel your order, please contact customer service at 1.617.770.1900.

What is the Solomon's Collection return policy?
We are proud of our fine rugs at Solomon's Collection & Fine Rugs and want you to be perfectly satisfied with your purchase. All Solomon's Collection furniture and rugs are guaranteed. If you are not satisfied for any reason, you can return the rug within 15 days of receipt and we will gladly provide a merchandise credit or refund for your rug order.


How do I return merchandise?

Returns are easy. You can return the merchandise through the mail for a refund or exchange. Simply indicate the reason for return and the action to be taken, such as credit or refund. The items can also be returned at our Solomon's Collection showroom in Quincy, Massachusetts. If you return your items to our Solomon's Collection showroom, please provide the original invoice for merchandise credit or refund. Please note that this only applies to merchandise purchased online through solomonrugs.net.


Send the package to:

Solomon's Collection & Fine Rugs
809 Hancock Street
Quincy, MA 02170


We will process your return and follow your instructions. You may use the shipping carrier most convenient for you. We recommend a carrier that provides tracking and insurance services.

Return your package to the address listed above. If you have any questions please call 1.617.770.1900 7 days a week:

Monday through Friday: 11:00 am - 7:00 pm (EST)
Saturday: 10:00 am - 7:00 pm (EST)
Sunday: 1:00 pm - 6:00 pm (EST)

 


How are the rugs shipped?
The rugs are generally shipped by UPS ground service.

What is the flat shipping rate?
As a service for our customers, the shipping charges remain flat within the contiguous 48 states. Ground rates are shown here.

 
Destination Weight: Charge* Arrival
48 States
Below 8 Lbs.
$7.95 5-7 business days
  8 - 20 Lbs. $9.95  
  20 - 30 Lbs. $14.95  
  30 - 40 Lbs. $19.95  
  40 - 50 Lbs. $24.95  
  50 - 60 Lbs. $29.95  
  60 - 70 Lbs. $34.95  
  70 - 80 Lbs. $49.95  
  80 - 90 Lbs. $54.95  
  90 - 100 Lbs. $59.95  
  Above 100 Lbs. $64.95  
Alaska, Hawaii
All Weights
Add $15 5-7 business days
Canada
All Weights
Add $50 10-15 business days
*For UPS shipping add $2.00.

Since rugs and furnishing tend to be heavy and bulky, we have included all oversize and bulk charges to eliminate any extra charges to our customers.

Do you ship to Hawaii or Alaska?
Yes. Refer to the delivery chart above.

Do you ship Internationally?
Yes. Refer to the delivery chart above.



What is the difference between natural wool hand-made rugs and synthetic fiber machine-made rugs?
Hand-made rugs use natural wool while lower quality synthetic fibers such as nylon are used in machine made rugs. Wool is the traditional fiber used in fine hand made Oriental rugs. Natural wool not only wears longer, but it also preserves its beautiful appearance, stays new-looking longer, and get better as they age. Each wool fiber is made up of millions of "coiled springs" that stretch and give rather than break, and so wool is extremely durable. Wool rugs absorb dyes differently than synthetic rugs giving them a more authentic look. Wool also maintains natural oils to protect from dirt and wear, used in authentic original oriental rugs for centuries. All of Solomon's rugs are of made of authentic wool, silk, cotton, or combination.

Why are handmade wool rugs higher quality and more durable over time?
Handmade rugs are superior to tufted and machine made area rugs. Machine-made rugs use synthetic materials and plastic backings that can tend to wear poorly and even release noxious chemicals onto the floor and into the air over time. Hand tufted rugs are versions are machine-made rugs and are constructed by pushing yarns with a machine through a heavy canvas backing, then shearing the face of the rug to create a cut pile. Hand tufted rugs are rugs made by machines, not hand-knotted or hand-made rugs!

What is a handmade flatweave, such as a kilim, needlepoint, or aubusson weave?
A flatweave is a rug woven through different weaving styles, where some of the weaving styles such as the aubusson weave are amongst the most intricate and skilled in the world.

What is a tufted rug?
Tufted area rugs are machine-made rugs where a hand tufted rug is constructed by pushing yarns with a machine through a heavy canvas backing, then shearing the face of the rug to create a cut pile. Hand tufted rugs are rugs made by machines, not hand-knotted or hand-made rugs!

How do I get my rug cleaned?
We know and love rugs, so we recommend a simple process to keep your rugs healthy and beautiful! A professional cleaning for your rug revitalizes the look and feel to give it a longer and healthier life.

SOLOMON'S COLLECTION provides professional cleaning care for your rug. Just bring in or send your rug to our pick-up center on 809 Hancock Street (Rt. 3A) in Quincy, Massachusetts.

GENERAL CARE

1. Vaccum your rug once a week. If your rug has fringes, be careful when vaccuming the fringes.

2. Remove spills quickly by blotting the affected area with a damp towel. Do not drag the towel along the affected area, but simply tap the area. Then tap the area with a dry towel. Do not leave the rug wet as it may mildew and cause the rug to rot.

3. Avoid exposing the rug to direct sunlight for a prolonged period of time. Excessive exposure to sunlight may cause the colors to fade and produce an unevenness in the colors of the rug. If the rug lies in the sun, rotate the rug every 4 months to enhance the life of the rug.

4. Any potential elements that may stain the rug, such as wine or pet urine, should be professionally cleaned out. Pet urine also requires a deorderization process to neutralize any odors.

5. Have your oriental rug professionally cleaned every 3 to 5 years. We recommend that you clean rugs in any high traffic area every 1 to 2 years.

PROFESSIONAL CLEANING

1. We recommend SOLOMON'S professional cleaning process for your fine rug. Please contact us for any details and questions, or send your rug to our cleaning pick-up at 809 Hancock Street (Rt. 3A) in Quincy, Massachusetts.


How long will a Solomon's hand-made rug last?
There are many factors that can effect the longevity of an area rug. They include fiber type, weave and density. Our hand made rugs can last from 60 to as much as 100 years and beyond and can also appreciate in value. Tufted and most woolen machine made rugs will last from 5 to 10 years depending on quality and lose value. Synthetic fiber rugs will generally not perform as well as woolen rugs over many years of use, they should be replaced every 5 to 10 years depending on the quality of the rug.



When I submit credit card information online, is it secure?
solomonrugs.net is a Yahoo! Store for safe and secure shopping. Yahoo! encrypts all information using the latest technology available which has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the solomonrugs.net ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.

To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place. solomonrugs.com (informational) and solomonrugs.net (online shopping) are both Solomon's Collection & Fine Rugs official sites.

Will Solomon's Collection sell or rent my email address to other companies?

Solomon's Collection & Fine Rugs will not sell, resell, or share any of your information which you provide to us. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

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FLATWEAVE | RUG PADDING | RUG CLEANING
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