Terms of service

The domain name www.cocooncarpets.com (hereinafter referred to as "Website") is owned by Cocoon Fine Rugs, a division of Choudhary Exports,which is a partnership firm, with its registered office at Shiv Sagar Estate, Block ‘A’ Basement, Dr. Annie Besant Road, Worli, Mumbai 400 018 (hereby referred to as Cocoon)

The use of the Website and services and tools are governed by the following terms and conditions ("Terms & Conditions") and maybe updated or amended from time to time without notice. We reserve the right to amend or update the website without notice, and we will not be held liable if at any time, for any reason, the website is unavailable. When you buy from this website or use this website you are agreeing to these terms and conditions.

Privacy Policy

You can find our privacy policy here, which determines how we will use your information. By using this website you accept the terms and conditions set forth as well as agree to be bound by our Privacy Policy.

Shipping Policy

You can find our shipping policy here. By using this website you accept the terms and conditions set forth as well as agree to be bound by our Shipping Policy.

Returns & Exchange Policy

You can find our returns & exchange policy here. By using this website you accept the terms and conditions set forth as well as agree to be bound by our Returns & Cancellation Policy.

User Behavior

You should not use this Website in any way that causes, or may cause, the Website be interrupted, damaged or any harm in any way. You understand that you must use this Website for lawful purposes only. The site or any portion of it must not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose withoutexpress written consent of this website or Cocoon Fine Rugs.

You may not use any proprietary information (including images, text, page layout, or form) of is website and our affiliates without express written consent. Cocoon will not be responsible or liable for any loss or damage caused by a distributed viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it.

Intellectual Property, Copy Right & Content

All content on this site, such as logos, graphic, texts, button icons, images, digital downloads, data compilations, and software, is the property of this website/Cocoon, its affiliate or content suppliers and is protected by international trademark, copyright, authors' rights, database rights and other laws, rules and regulations. The compilation of all content on this site is the exclusive property of the website. All software used on this site is the property of Cocoon or its software suppliers.

Terms of Sale

By placing an order, you are agreeing to purchase a Product or a Service on and subject to the following terms of sale. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability.

We reserve the right to refuse any request made by you. If your order is accepted, we will confirm your order via email. When placing an order, you undertake that all details you provide to us are true, accurate and complete, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The costs of products are subject to change without notice and at any time.

The list price of our products includes the product price as well as any applicable shipping charges.

Once we have received your payment, the product will be quality checked, packaged and sent out for delivery within 3-5 business days and will be delivered to you within 7-15 business days. Loss or damage in transport from warehouse to point of delivery will be our responsibility and a replacement piece will be shipped to you.

Your credit or debit card will be charged before the goods are shipped out. If for any reason we cannot ship the products as per your order, we will immediately inform you via email and refund the value of the particular product.

Orders once placed are final and cannot be cancelled.

Cocooncarpets.com will accept returns within 7 days of delivery, and only if goods are in their original condition and with a copy of the invoice. The product and it's condition until it is delivered to us is your responsibility. In the event of a loss or damage in transit, a refund will not be given. Sale items are non refundable and cannot be exchanged.
Discount/Promotion coupon codes cannot be clubbed with any on-going offer & on sale items.

Disclaimer or Liability

This site is provided by Cocooncarpets.com without any guarantee, conditions or warranty to it's accuracy. Cocooncarpets.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

Cocoon does not warrant that this site or its servers are free of viruses or other harmful components. Cocoon will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


You agree to indemnify, defend and hold harmless Cocoon, its directors, employees, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees and expenses) arising from your use of this Website or your breach of these Terms and Conditions.


All complaints and disputes will be handled and resolved privately as they arise. You can contact us at mail@cocooncarpets..com

Governing Law and Jurisdiction

By visiting this website, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Cocoon or its affiliates.

Force Majeure

If Cocoon is prevented or delayed from making delivery of a Product, or from otherwise performing this or any part of the Services by reason of, act(s) of God, war, terrorism, embargo, riot(s), strike(s), lock-out(s), trade dispute(s), fire(s), break-down, inclement weather, interruption of transport, government action, delay in delivery to Cocoon of any goods or materials or by any cause whatsoever (whether or not of like nature to those specified above) outside Cocoon's control, Cocoon shall not be under any liability or responsibility whatsoever.